Last Updated: 20 September 2026
 

This Refund & Cancellation Policy explains the cancellation, refund, rescheduling, pause, deferment and return conditions applicable to products and services purchased from RFS Fitness.

RFS Fitness is operated by REDFIT EVOLUTION FITNESS COACHING - FZCO, trading as RFS Fitness (“RFS Fitness”, “we”, “us” or “our”), a company registered in Dubai, United Arab Emirates under Trade License No. 88412, issued by the Dubai Integrated Economic Zones Authority.

This Policy should be read together with our Terms & Conditions and, where applicable, your Client Service Agreement.

Nothing in this Policy is intended to exclude, restrict or waive any mandatory consumer rights available under applicable law.
 

1. Coaching Programmes
 

RFS Fitness coaching programmes are personalised services that may include fitness guidance, nutrition and lifestyle guidance, accountability coaching, progress reviews, scheduled sessions, digital resources and communication with an RFS Fitness coach.

Because coaching programmes involve the allocation of coaching time, programme resources and personalised services, refunds are not automatically available because a client changes their mind, does not participate, fails to complete the programme or does not achieve their desired results.

Refunds for coaching programmes will only be considered in exceptional circumstances and where agreed by RFS Fitness in writing, subject always to any mandatory rights available under applicable law.

Where a refund is approved, RFS Fitness may take into account services already provided, sessions already completed, digital materials already supplied and other programme benefits already received, where permitted by applicable law.
 

2. Coaching Sessions and Appointments
 

Clients are responsible for attending scheduled coaching calls, consultations, check-ins and other appointments at the agreed time.

Sessions missed or cancelled with less than 24 hours' notice may not be rescheduled.

Where at least 24 hours' notice is provided, RFS Fitness will make reasonable efforts to accommodate a request to reschedule, subject to coach availability and the terms of the programme purchased.

A rescheduled appointment remains subject to coach availability and is not guaranteed for a particular date or time.

Repeated missed appointments or failure to participate in scheduled sessions does not automatically entitle the client to a refund, replacement session or extension of the programme.
 

3. Programme Pauses and Deferments
 

Clients may request to pause or defer a coaching programme by contacting RFS Fitness in writing.

Pause and deferment requests are considered individually and are subject to RFS Fitness approval.

Approval may depend on factors including the reason for the request, programme type, programme stage, duration of the requested pause and coach availability.

Where a pause or deferment is approved, RFS Fitness will confirm the applicable arrangements in writing.

A pause or deferment does not automatically create a right to a refund.
 

4. Failure to Participate
 

Clients are responsible for participating in their programme and making reasonable use of the services provided.

Failure to complete check-ins, respond to communications, attend sessions, follow programme recommendations or otherwise participate does not automatically entitle a client to:

• A full or partial refund.

• Additional coaching time.

• Replacement sessions.

• An extension of the programme.

This does not affect any mandatory rights available under applicable law.
 

5. Results and Refunds
 

Individual results vary.

RFS Fitness does not guarantee any particular amount of weight loss, muscle gain, body-composition change, fitness improvement or other individual result.

Failure to achieve a particular desired result does not by itself create an entitlement to a refund.

This provision does not affect your rights where a service has not been provided as agreed or where applicable law otherwise provides a right to a remedy.
 

6. Digital Products
 

Digital products may include cookbooks, guides, training materials, plans, educational resources, videos, downloadable files and other electronically delivered content.

Because digital products may be accessed, downloaded, viewed or otherwise supplied immediately after purchase, eligibility for cancellation or refund may depend on whether access or delivery has already occurred and on the nature of the digital product.

A refund will not ordinarily be provided solely because a customer changes their mind after receiving or accessing a digital product, where permitted by applicable law.

If you:

• Receive the wrong digital product;

• Are charged incorrectly;

• Cannot access the product because of a problem attributable to RFS Fitness; or

• Believe the product is materially different from its description,

please contact us so that we can investigate and, where appropriate, provide replacement access, correction, another appropriate remedy or a refund.

Nothing in this section limits any mandatory consumer right applicable to digital purchases.
 

7. Physical Products
 

If RFS Fitness sells physical products through its online store, returns, replacements and refunds will be handled according to the nature and condition of the product and applicable consumer-protection requirements.

Please contact us promptly if a product arrives:

• Damaged.

• Defective.

• Incomplete.

• Incorrect.

• Materially different from its description.

We may request reasonable evidence, such as photographs or order information, to allow us to investigate the issue.

Where applicable, the appropriate remedy may include replacement, repair, return or refund in accordance with applicable law.

Certain products may be excluded from change-of-mind returns where permitted by law, including products for which return would be inappropriate because of their nature, use, hygiene, safety, perishability or other legally recognized reason.

Your mandatory statutory rights remain unaffected.
 

8. Supplements and Consumable Products
 

Where RFS Fitness sells food supplements or other consumable products, additional return restrictions may apply because of health, safety, hygiene, product integrity, storage requirements or the nature of the product.

Opened or used supplements will not ordinarily be accepted for a change-of-mind return where refusal is permitted by applicable law.

If a supplement or consumable product is defective, damaged, incorrect, incomplete or otherwise gives rise to a remedy under applicable law, please contact us promptly.

Nothing in this section limits mandatory consumer rights.
 

9. Subscriptions and Recurring Payments
 

Where RFS Fitness offers subscriptions, memberships or recurring coaching services, the applicable billing frequency and cancellation conditions will be disclosed before purchase.

Cancellation of a recurring arrangement ordinarily stops future renewal charges in accordance with the applicable cancellation terms.

Cancellation does not automatically entitle the customer to a refund for a billing period or service period that has already commenced or been supplied, except where required by applicable law or expressly agreed by RFS Fitness.

Customers are responsible for submitting cancellation requests in accordance with the conditions applicable to their subscription or program.
 

10. Duplicate or Incorrect Charges
 

If you believe you have been charged more than once for the same transaction or that an incorrect amount has been charged, please contact us as soon as possible.

If we confirm that an incorrect or duplicate charge occurred, we will arrange the appropriate correction or refund.
 

11. Refund Processing
 

Where RFS Fitness approves a refund, the refund will generally be made to the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, financial institution and payment method used.

Once a refund has been submitted by RFS Fitness, additional processing time imposed by a bank, card issuer or payment provider is outside our direct control.
 

12. How to Request a Cancellation, Refund, Pause or Deferment
 

Requests should be submitted in writing to:

info@rfsfitness.co

Please include, where applicable:

• Your full name.

• Order or programme details.

• Date of purchase.

• The nature of your request.

• The reason for the request.

• Any relevant supporting information.

We may request additional information where reasonably necessary to review the request.
 

13. Mandatory Consumer Rights
 

Nothing in this Policy excludes, restricts or waives rights or remedies that cannot legally be excluded under applicable law.

Where applicable law gives you a right to a refund, return, replacement, repair, cancellation or another remedy, that legal right will take precedence over any inconsistent provision of this Policy.
 

14. Changes to This Policy
 

RFS Fitness may update this Policy from time to time to reflect changes to our products, services, business practices or applicable legal requirements.

The current version will be published on our website with the Last Updated date shown above.

Changes will not retrospectively remove mandatory rights relating to transactions completed before the change.

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15. Contact Information

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For refund, cancellation, rescheduling, pause, deferment or return enquiries, please contact:

REDFIT EVOLUTION FITNESS COACHING - FZCO
Trading as RFS Fitness
Trade License No.: 88412
Issuing Authority: Dubai Integrated Economic Zones Authority
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@rfsfitness.net